Our policy lasts 30 days (exclusions apply, please see below). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.
We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on products that do not meet our quality standards.
We will credit your account when any one of the following occurs:
We will NOT credit your account for the following reasons:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.
To file a claim, send an email to firstname.lastname@example.org and include your order number.
If your claim is in regards to a printing error, please include photographs of the error and return the affected products to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.
Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.
We will gladly, replace orders that have been sent but are incorrect due to our own error. Any problems that occur that are an error on our part will be corrected and sent at our expense without the need for the client to return the defected item after photographic evidence of the fault is received by us. Please send us the proof of the the error at: email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank or credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to:
3 Mayfair Ln
Millbury, MA 01527
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.