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Returns and Refunds

Our policy lasts 30 days (exclusions apply, please see below). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

RETURNS WITHOUT CAUSE

Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.

ELIGIBILITY

We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on products that do not meet our quality standards.

We will credit your account when any one of the following occurs:

  • Printing error: the design printed is materially different from the order and artwork specifications provided to us.
  • Missing products: one or more products are missing from the order.

We will NOT credit your account for the following reasons:

  • In the case that the customer no longer wants the item, we unfortunately do not accept returns due to the nature of our products.
  • Orders that are placed in error by the customer will NOT be eligible for refunds or exchanges. Please review your order before you check out to ensure your order is correct.
  • For size exchanges or wrong shirt ordered, the customers must contact us within 24 hours of purchase to make the change. After 24 hours we already begin the customized printing process and can no longer issue refunds.
  • If any item is returned to our warehouses, we will contact the customer to require information to reship, however if we do not receive any news after 30 days the product will be donated to charity.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CANCELLATIONS

Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.

FILING A CLAIM

To file a claim, send an email to store@heroicdefender.com and include your order number.

If your claim is in regards to a printing error, please include photographs of the error and return the affected products to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.

Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.

ERRORS / DEFECTIVE MERCHANDISE

We will gladly, replace orders that have been sent but are incorrect due to our own error. Any problems that occur that are an error on our part will be corrected and sent at our expense without the need for the client to return the defected item after photographic evidence of the fault is received by us. Please send us the proof of the the error at: store@heroicdefender.com.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE or MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank or credit card account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at store@heroicdefender.com

RETURN SHIPPING ADDRESS

To return your product, you should mail your product to:

Heroic Defender
3 Mayfair Ln
Millbury, MA 01527

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.