Returns and Refunds

(Last Updated - November 14th, 2018)

Our policy lasts 30 days (exclusions apply, please see below). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.


We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on products that do not meet our quality standards.

We will credit your account when any one of the following occurs:

  • Printing error: the design printed is materially different from the order and artwork specifications provided to us.
  • Missing products: one or more products are missing from the order.
  • Delivery Failure - Items lost in transit after allotted carrier insurance time.

We will NOT credit your account for the following reasons:

  • In the case that the customer no longer wants the item, we unfortunately do not accept returns due to the custom nature of our products.
  • Cancellations MUST BE WITHIN 24 HOURS or your order will have already entered production and cannot be cancelled. After 24 hours, cancellations are no longer permitted.
  • Orders that are placed in error by the customer will NOT be eligible for refunds or exchanges. Please review your order before you check out to ensure your order is correct.
  • For size exchanges or wrong shirt ordered, the customers must contact us within 24 hours of purchase to make the change. After 24 hours we already begin the customized printing process and can no longer issue refunds.
  • If any item is returned to our warehouses, we will contact the customer to require information to reship, however if we do not receive any news after 30 days the product will be donated to charity.
  • Items that have been damaged or are not in their original condition.
  • Any Item returned more than 60 days from the time the items were received by the customer.
  • Custom Printed Apparel that has already been worn or washed.
  • Holiday Deadlines - Orders that are placed too late and not delivered in time. Please refer to the shipping estimates on individual product pages before placing your order. These shipping times are estimates and NOT guarantees unless otherwise noted. 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Because orders are processed quickly after they are received, we DO NOT allow cancellations after 24 hours of an order being placed.


To file a claim, send an email to and include your order number.

If your claim is in regards to a printing error, please include photographs of the error and return the affected products to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.

Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.


We will gladly, replace orders that have been sent but are incorrect due to our own error. Any problems that occur that are an error on our part will be corrected and sent at our expense without the need for the client to return the defected item after photographic evidence of the fault is received by us. Please send us the proof of the the error at:

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE or MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank or credit card account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


PLEASE NOTE: You must receive prior authorization from customer service before you are eligible for any refunds. Only returns that have met the above requirements and have received authorization from our customer service department will be refunded. Any unauthorized or unapproved returns will be donated to charity.

If you would like to contact customer service about a return you may use the following page: Contact Us

To return a product, you should mail the item to the address listed below and include your return authorization number that was provided by customer service.

Heroic Defender
PO Box 420
Sutton, MA  01590

* Please include inside - your authorization number and any special instructions or requests so that we may better handle your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.